Return Policy

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. RETURN PROCESS
To return an item, please email customer service at qayaliving@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

 

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept return of any Ceramic item/s that has been delivered.

Return of your household products is only applicable in case of damaged product delivered or wrong item delivered.

Double-check that you've included all the tags, accessories, promotional gifts and warranty cards that came with your order.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
9971469228
qayaliving@gmail.com